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Learn more about HotHealth.
HotHealth is a free tool that allows you to keep up-to-date with your key healthcare providers.
If your provider is offering virtual consultations you can use HotHealth to have your appointment from your phone.
Your provider can invite you to groups so that you can be notified when there are events or content relevant to you.
HotHealth is a tool that allows healthcare professionals to engage with their patients and clients for better patient care. Virtual Consultations allows providers and patients to conduct appointments online using Video Conferencing functionality
Open HotHealth and tap the "Log In" button. Click on "forgot password" and follow the prompts.
Alternatively you can go here to reset your password.
HotHealth uses the same log in system as Lifecard. Please log in to this site and change it there.
An authorized person from your organization can create HotHealth site. We call this person a "manager" as they have complete control over the platform. HotHealth can support multiple managers if you want more than one person to be able to manage the tool.
Click here to create a website and app for your for your organization. Select what plan you want to start with and then click the "create" button at the bottom. From there simply follow the step-by-step instructions.
You can see what groups you belong to via 'my settings' link in the top right.
To join a video conference click on the appointments section from the phone app or web browser. Select your upcoming appointment and select 'Join'. Please note, you can only 'join' the consultation up to 5 minutes before your scheduled time. You can see the Virtual Consultation Guide here or watch the video below.
If you want to book a virtual consultation please call your provider and they will schedule the appointment.
Please make sure that you have allowed HotHealth to access your microphone and camera. When you first access a meeting you will be prompted. If you refused then, please follow the instructions below.
Once you are in the virtual consultation screen, check that your microphone is not on mute and that you have the video function turned on.
If you cannot see the other person, they may be running late to the appointment. Wait a few minutes past your scheduled time and give your provider a call. If there are technical issues please contact us.
When viewing an event, scroll up to reveal the "Add to calendar" button and tap it.
When viewing an event, scroll up to reveal the "Add to calendar" button and tap it. This will prompt you to add the event to your calendar on your phone. Note, it is possible to have another calendar app on your phone that overrides the default calendar app. Some calendar apps may or may not support adding events like this.
When viewing an event, press the "Add to Calendar" button. It will download an "iCal" file. This is a fairly standard event-sharing file that works for a variety of calendar programs (Apple Calendar, and newer versions of Outlook and Outlook Express included). It depends on how you have configured your computer as to what program will open up iCal files.
At present it is not possible to subscribe to all events by an organization.
Managers can publish or sent information to everyone or to "groups". It may be that you are only seeing the content that is available to everyone.
If you are on the web, first of all, make sure you are logged in to HotHealth. If you are not logged in you will not see content published to groups.
Check to make sure that you are in the correct group for your organization. Click on "Settings" inside your organizations HotHealth app, select "Groups" and fill in the form to request access to the correct group(s) for you.
HotHealth is a free tool that allows you to keep up-to-date with your key healthcare providers.
If your provider is offering virtual consultations you can use HotHealth to have your appointment from your phone.
Your provider can invite you to groups so that you can be notified when there are events or content relevant to you.
HotHealth is a tool that allows healthcare professionals to engage with their patients and clients for better patient care. Virtual Consultations allows providers and patients to conduct appointments online using Video Conferencing functionality
Please see You can see the Virtual Consultation Guide here or watch the video below.
To join a video conference click on the appointments section from the phone app or web browser. Select your upcoming appointment and select 'Join'. Please note, you can only 'join' the consultation up to 5 minutes before your scheduled time. You can see the Virtual Consultation Guide here or watch the video below.
Please make sure that you have allowed HotHealth to access your microphone and camera. When you first access a meeting you will be prompted. If you refused then, please follow the instructions below.
Once you are in the virtual consultation screen, check that your microphone is not on mute and that you have the video function turned on.
If you cannot see the other person, they may be running late to the appointment. Wait a few minutes past your scheduled time and give your provider a call. If there are technical issues please contact us.
You can schedule an appointment by clicking on New Appointment button in the appointments section. Please ensure that you are logged in and have appointment manager or manager access.
You need to create a staff profile for your providers before appointments can be scheduled. To do this, add a new Staff Member via the Staff Profile section. The provider will need to login with the email address entered on their profile to conduct the virtual consultations, so please enter the correct email address.
Appointments is where you can schedule, manage and join Virtual Consultations. External Bookings enables you to link to third party booking engines.
The cost of virtual consultations sessions varies depending on what plan you are on. The following plans have a number of free sessions included:
Beyond the free sessions there is a charge per session. This charge will be included on your invoice for the next month. The additional charges are as follows:
HotHealth's Video Conferencing function has been designed to adhere to security standards for Australian Healthcare. Other platforms that offer video calls do not meet these standards. HotHealth allows you to keep your brand in focus, just like if your client or patient attends your practice/clinic. Patients can access the appointment directly from your own HotHealth site.
HotHealth provides a field for you to input a Google Analytics tracking code in the website presentation section. You can find out more about Google Analytics and how to register your site here.
You can track how many Virtual Consultation sessions you have had in the month in the Appointments Section Setting within the Dashboard. This will tell you how many sessions you have remaining for the current month.
A manager in HotHealth is a user with the power to control all aspects of the website. The person who created the website, it automatically a manager. You can have multiple managers by granting additional access to users in the "Managers" section of the "Dashboard".
They will be responsible for selecting which features are turned on and off, and what that website looks like. They will manage things like security levels, group requests, news articles, etc.
An manager can do everything in your website so be careful who has manager access!
An "Assistant Manager" can create and edit news articles and events for access groups that they are part of. That means they can only edit an event if that event has been made visible to a group they are part of. It also means they can create a new event but can only make it visible to groups they are part of.
They do not have privileges to access this web site management system so they cannot change any of the features of your website or edit and approve member requests.
Go to your "Dashboard" and select "Managers". Here you can see a list of all users that are managers.
Yes.
Note, you can create a maximum of 10 organizations and you can only have one HotHealth account per email address.
HotHealth has a number of security and privacy settings so you have total control over who joins your organization and what information they are authorized to see. You are in control of your HotHealth app. In the dashboard go the the "Groups" page and set up groups to find out more.
All functionality of HotHealth is available through a mobile friendly website. The main difference is that you cannot receive push notifications and will instead need to rely on email.
Click on the "Organization Details" option in the bottom left section of your dashboard. In the help text at the top of the page there is a link to delete your account.
Click on the "Organization Details" option in the bottom left section of your dashboard. Click on the button to "Downgrade" your account. Note, the downgrade will take effect immediately but it will not be until the next billing cycle that you see the reduced price reflected.
Click on the "Organization Details" option in the bottom left section of your dashboard. On this screen you can change the name of your organization.
Go to your dashboard and click on the "Managers" button. Add another user that you want to make a manager (if they are not already a manager). Make sure that you make them a "Manager". Once you have a new manager for your app, they will be able to delete you or remove your manager access.
Email hothealth.support@global-health.com with a thorough explanation of your problem and we'll get back to you as quick as we can!
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