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Users

For Users

HotHealth is a free tool that allows you to keep up-to-date with your key healthcare providers.

If your provider is offering virtual consultations you can use HotHealth to have your appointment from your phone.

Your provider can invite you to groups so that you can be notified when there are events or content relevant to you.

For Organizations

HotHealth is a tool that allows healthcare professionals to engage with their patients and clients for better patient care. Virtual Consultations allows providers and patients to conduct appointments online using Video Conferencing functionality

iOS

The HotHealth app will work on all Apple iPhones, iPads and iPods running iOS 10+. This covers 90% of all iOS devices as at November 2017.

Android

The HotHealth app will work on almost all Android devices running Android 5.1+ (JellyBean). This covers 72.6% of all Android devices as at November 2017.

Windows

The is currently no Windows Phone app although all functionality of HotHealth is available through a mobile friendly website. The main difference is that you cannot receive push notifications and will instead need to rely on email.

Blackberry

The is currently no Blackberry app although all functionality of HotHealth is available through a mobile friendly website. The main difference is that you cannot receive push notifications and will instead need to rely on email.

The first thing to do is make sure you have the latest version of the HotHealth app. Go to the App Store or Google Play and see if there is an update.

iPhone & iPad Users

Please check the following.

Check you are not in "Do Not Disturb" mode.

Sometimes, notification sounds and alerts can be blocked by the "Do Not Disturb" settings.

  1. Go to “Settings” on your home screen.
  2. Select “Do Not Disturb”
  3. Either turn off all options, or make sure that your scheduled “Do not disturb” times are not causing you not to see notifications.
Make sure Notifications are turned on in your phone settings

Please note that this process varies a little between versions of iOS.

  1. Go back to “Settings” (from your home screen) and select “Notifications”
  2. Scroll down until you see “HotHealth”
  3. Make sure that the “Alert Style” is set to either “Banners” or “Alerts”.
  4. While on that screen, also make sure you turn on all other options.
Make sure Notifications are turned on in HotHealth

First of all make sure that you are logged in to HotHealth on your phone. Assuming that is the case, follow these steps to make sure notifications are turned on.

  1. Go to your HotHealth (ie. select a team from the home screen).
  2. Inside of your HotHealth, click on the “Settings” in the top right.
  3. Make sure that you have “Notifications” turned on.

Android Users

There are a number of things to check.

Check notifications are enabled

Lets check to see that you have notifications enabled.

  1. Select "Settings" from your menu.
  2. Select "Apps" (it is sometimes called "Application Manager") from the "Settings" menu.
  3. Find "HotHealth" from your applications listing (you can scroll to it or use the search function at the top of the screen).
  4. Ensure the "Show notifications" tick-box is selected.
Check you are not in "Do Not Disturb" mode

Sometimes, notification sounds and alerts can be blocked by the "Do Not Disturb" settings.

  1. Select "Settings" from your menu.
  2. Select "Sound" from the "Settings" menu.
  3. Ensure that "Do not disturb" is off.

If you are still not receiving push notifications, please contact HotHealth and we will look into it.

iPhone & iPad Users

If you are on an iPhone or iPad, if you go to "Settings" and then "Do Not Disturb", you can set your phone to not make a sound during certain times of the day (e.g. 10pm to 7am).

Android Users

If you are on an Android phone, there is a "Do Not Disturb" mode that you can turn on before you go to bed. This will stop sounds and vibrations.

Open HotHealth and tap the "Log In" button. Click on "forgot password" and follow the prompts.

Alternatively you can go here to reset your password.

HotHealth uses the same log in system as LifeCard. Please log in to this site and change it there.

An authorized person from your organization can create HotHealth site. We call this person a "manager" as they have complete control over the platform. HotHealth can support multiple managers if you want more than one person to be able to manage the tool.

Click here to create a website and app for your for your organization. Select what plan you want to start with and then click the "create" button at the bottom. From there simply follow the step-by-step instructions.

You can see what groups you belong to via the 'options' on the HotHealth App or 'my settings' if you are accessing the platform from your web browser.

To join a video conference click on the appointments section from the phone app or web browser. Select your upcoming appointment and select 'Join'. Please note, you can only 'join' the consultation up to 5 minutes before your scheduled time. You can see the Virtual Consultation Guide here or watch the video below.

If you want to book a virtual consultation please call your provider and they will schedule the appointment.

Please make sure that you have allowed HotHealth to access your microphone and camera. When you first access a meeting you will be prompted. If you refused then, please follow the instructions below.

iPhone & iPad Users

  • Open the Settings app.
  • Scroll down to "HotHealth"
  • Toggle the Microphone and Camera options on.

Android Users

  • Open the Settings app.
  • Tap on "Applications"
  • Tap on "Application Manager"
  • Look for the HotHealth app and tap on "More" (top right corner).
  • You'll now see a list of options, tap on "Permissions."
  • Toggle on the Microphone and Camera options on.

Once you are in the virtual consultation screen, check that your microphone is not on mute and that you have the video function turned on.

If you cannot see the other person, they may be running late to the appointment. Wait a few minutes past your scheduled time and give your provider a call. If there are technical issues please contact us.

iPhone & iPad Users

When viewing an event, scroll up to reveal the "Add to calendar" button and tap it.

Android Users

When viewing an event, scroll up to reveal the "Add to calendar" button and tap it. This will prompt you to add the event to your calendar on your phone. Note, it is possible to have another calendar app on your phone that overrides the default calendar app. Some calendar apps may or may not support adding events like this.

Website

When viewing an event, press the "Add to Calendar" button. It will download an "iCal" file. This is a fairly standard event-sharing file that works for a variety of calendar programs (Apple Calendar, and newer versions of Outlook and Outlook Express included). It depends on how you have configured your computer as to what program will open up iCal files.


At present it is not possible to subscribe to all events by an organization.

Managers can publish or sent information to everyone or to "groups". It may be that you are only seeing the content that is available to everyone.

If you are on the web, first of all, make sure you are logged in to HotHealth. If you are not logged in you will not see content published to groups.

Check to make sure that you are in the correct group for your organization. Click on "Settings" inside your organizations HotHealth app, select "Groups" and fill in the form to request access to the correct group(s) for you.

Organizations

For Users

HotHealth is a free tool that allows you to keep up-to-date with your key healthcare providers.

If your provider is offering virtual consultations you can use HotHealth to have your appointment from your phone.

Your provider can invite you to groups so that you can be notified when there are events or content relevant to you.

For Organizations

HotHealth is a tool that allows healthcare professionals to engage with their patients and clients for better patient care. Virtual Consultations allows providers and patients to conduct appointments online using Video Conferencing functionality

Please see You can see the Virtual Consultation Guide here or watch the video below.

To join a video conference click on the appointments section from the phone app or web browser. Select your upcoming appointment and select 'Join'. Please note, you can only 'join' the consultation up to 5 minutes before your scheduled time. You can see the Virtual Consultation Guide here or watch the video below.

Please make sure that you have allowed HotHealth to access your microphone and camera. When you first access a meeting you will be prompted. If you refused then, please follow the instructions below.

iPhone & iPad Users

  • Open the Settings app.
  • Scroll down to "HotHealth"
  • Toggle the Microphone and Camera options on.

Android Users

  • Open the Settings app.
  • Tap on "Applications"
  • Tap on "Application Manager"
  • Look for the HotHealth app and tap on "More" (top right corner).
  • You'll now see a list of options, tap on "Permissions."
  • Toggle on the Microphone and Camera options on.

Once you are in the virtual consultation screen, check that your microphone is not on mute and that you have the video function turned on.

If you cannot see the other person, they may be running late to the appointment. Wait a few minutes past your scheduled time and give your provider a call. If there are technical issues please contact us.

You can schedule an appointment by clicking on New Appointment button in the appointments section. Please ensure that you are logged in and have appointment manager or manager access.

You need to create a staff profile for your providers before appointments can be scheduled. To do this, add a new staff member via the Staff Profile section. The provider will need to login with the email address entered on their profile to conduct the virtual consultations, so please enter the correct email address.

Appointments is where you can schedule, manage and join Virtual Consultations. Book appointments enables you to link to third party booking engines.

The cost of virtual consultations sessions varies depending on what plan you are on. We currently have a special offer until March 2018. The following plans have a number of free sessions included:

  • Basic: 5 free sessions
  • Pro: 10 free sessions

Beyond the free sessions there is a charge per session. This charge will be included on your invoice for the next month. The additional charges are as follows:

  • Basic: $1.80 per video conference
  • Pro: $1.60 per video conference

HotHealth's Video Conferencing function has been designed to adhere to security standards for Australian Healthcare. Other platforms that offer video calls do not meet these standards. HotHealth allows you to keep your brand in focus, just like if your client or patient attends your practice/clinic. Patients can access the appointment directly from your own HotHealth site or from within the app.

HotHealth provides a field for you to input a Google Analytics tracking code in the website presentation section. You can find out more about Google Analytics and how to register your site here.

You can track how many Virtual Consultation sessions you have had in the month in the Appointments Section Setting within the Dashboard. This will tell you how many sessions you have remaining for the current month.

A manager in HotHealth is a user with the power to control all aspects of the app and website. The person who created the app, it automatically a manager. You can have multiple managers by granting additional access to users in the "Managers" section of the "Dashboard".

They will be responsible for selecting which features are turned on and off, and what that app/website looks like. They will manage things like security levels, group requests, news articles, etc.

An manager can do everything in your app so be careful who has manager access!

An "Assistant Manager" can create and edit news articles and events (including sending push notifications) from within the app only. Further, they only have access groups that they are part of. That means they can only edit an event if that event has been made visible to a group they are part of. It also means they can create a new event but can only make it visible to groups they are part of.

They do not have privileges to access this web site management system so they cannot change any of the features of your App or edit and approve member requests.

Go to your "Dashboard" and select "Managers". Here you can see a list of all users that are managers.

Yes.

Note, you can create a maximum of 10 organizations and you can only have one HotHealth account per email address.

For users

The app is free.

For organizations

See the pricing page for more details.

HotHealth has a number of security and privacy settings so you have total control over who joins your organization and what information they are authorized to see. You are in control of your HotHealth app. In the dashboard go the the "Groups" page and set up groups to find out more.

All functionality of HotHealth is available through a mobile friendly website. The main difference is that you cannot receive push notifications and will instead need to rely on email.

Click on the "Organization Details" option in the bottom left section of your dashboard. In the help text at the top of the page there is a link to delete your account.

Click on the "Organization Details" option in the bottom left section of your dashboard. Click on the button to "Downgrade" your account. Note, the downgrade will take effect immediately but it will not be until the next billing cycle that you see the reduced price reflected.

Click on the "Organization Details" option in the bottom left section of your dashboard. On this screen you can change the name of your organization.

Go to your dashboard and click on the "Managers" button. Add another user that you want to make a manager (if they are not already a manager). Make sure that you make them a "Manager". Once you have a new manager for your app, they will be able to delete you or remove your manager access.

 

Need more help?

Email [email protected] with a thorough explanation of your problem and we'll get back to you as quick as we can!

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